Support Triage: Local-first AI triage for B2B SaaS support — classify, retrieve KB, draft replies.

Overview

Python pipeline that classifies inbound tickets, retrieves relevant KB articles, and drafts citation-grounded replies. Eval-driven (faithfulness + recall@k) with documented prompt iteration.

Case study

Full write-up landing in a later milestone. For now, the canonical source is the GitHub repo — it contains the README, eval results, architecture notes, and current state of the project.