About
Operator at the edge of customer and code.
I've spent years working the L2 escalation queue at AI-forward SaaS companies. Sustained, direct exposure to where customers hit walls — and to the gap between what the product can do and what it should do.
In parallel, I build the tools I wished those teams had. Local-first AI pipelines for support triage, account health, job-search orchestration. Eval-driven. Citation-grounded. Designed to be used Monday morning, not shown in a slide deck.
Current focus
What I'm looking for
Roles at AI-forward SaaS where customer-facing rigor and engineering execution have to coexist. CSM, Implementation, Solutions Engineering, AI Training — or anywhere a hybrid of those lives.
Remote-first. Comfortable in companies of any size, but especially good fit for series A/B teams shipping AI features into existing customer workflows.
Credentials
Background & certifications
Current
CompTIA Security+
Active certification. Load-bearing for cybersecurity-adjacent SaaS roles.
Lapsed
FINRA Series 7 & 63
Lapsed but signals financial-services context for fintech roles.
Stack
Polyglot
Rust, TypeScript, Python, SQL. Tauri, React, Next.js, Streamlit. Claude SDK, OpenAI, Anthropic, Groq.
Contact
Let's talk
Recruiter, hiring manager, or someone with an interesting problem — easiest path is email or LinkedIn.