About
Operator at the edge of customer and code.
I've spent years working the L2 escalation queue at AI-forward SaaS companies. Sustained, direct exposure to where customers hit walls — and to the gap between what the product can do and what it should do.
In parallel, I build the tools I wished those teams had. Local-first AI pipelines for support triage, account health, and workflow orchestration. Eval-driven. Citation-grounded. Designed to be used Monday morning, not shown in a slide deck.
Current focus
What I'm building
My focus is practical, local-first software: AI-assisted support and account tooling, personal-finance systems, and data products built around real workflows.
I work in public where I can, documenting architecture, evaluation results, and the tradeoffs behind each iteration. The common thread is software that earns its place in a weekly routine.
Credentials
Background & certifications
Current
CompTIA Security+
Active certification. A practical foundation for secure software and operational decisions.
Lapsed
FINRA Series 7 & 63
Lapsed, with durable financial-services context for the tools and analysis I build.
Stack
Polyglot
Rust, TypeScript, Python, SQL. Tauri, React, Next.js, Streamlit. Claude SDK, OpenAI, Anthropic, Groq.
Contact
Get in touch
If you want to compare notes on AI tooling, SaaS operations, or one of these projects, email or LinkedIn is the easiest path.